Customer coordinator

Your new company \nA housing company based in Warrington are recruiting for a temp to join their busy customer service team till September initially. You will be managing queries from contractors and tenants. \nYour new role \n\nTo deal with customer service matters received by email or phone, address customer issues promptly and in line with SLAs to ensure a positive customer journey.\nIssue instructions to subcontractors and follow up to ensure prompt resolution.\nTo follow up all outstanding remedial works and take appropriate action to ensure works are completed within set timescales.\nTo communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.\nCarry out general administrative duties, ensuring database systems are up-to-dateWhat you'll need to succeed \n\nExperience in social housing or property management \nExcellent customer service, with experience of handling queries with empathy to ensure a positive customer journey.\nFlexible to multitask and assist colleagues\nStrong PC literacy\nExperience of handling queries within company policies and to deadlinesWhat you'll get in return \nFull-time hours, Monday to Friday 9am till 5pm, fully office-based\nSupportive environment\nOn site parking\nCompetitive hourly rate\nASAP start\n\nWhat you need to do now \n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.